I heard back from Jabra and they provided steps which ultimately didn't solve my problem, but here they are for reference in case it helps someone else: Thanks for any help from the community or from Jabra! If I hear back from my support ticket I'll post that as a response to this post. The device is the Jabra Engage 75 Stereo purchased from Amazon in September 2020, and its firmware is 4.4.1. ![]() I'm using the current version (1) of Jabra Direct on Windows 11 21H2. Has anyone else experienced it? Is this a known issue? Is there a fix or am I stuck with an unrecoverable device? This happened during the day and I have to believe it's directly related to the firmware update released just yesterday. I then see multiple Jabra Engage 75 devices listed in Jabra Direct-one for the Recover and then one or more indicating updated/current devices. It does this five times and then displays only the purple phone icon. If I click that, it successfully completes the firmware "update" and then the base boots to the point where I see the expected green/red icons and connected to computer message then it reboots immediately (I hear the four tones signaling a reboot). If I open Jabra Direct, I usually see "Jabra Engage 75 FW Update" listed alongside a Recover button. The base displays only a purple phone icon in the top left of the display, which I understand means it's still in pairing mode. In a nutshell, my Jabra Engage 75 Stereo has become unusable after the March 16 update. ![]() I've reached out to Jabra support via the web portal but I'm also posting here since I know there's a Jabra Support alias.
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